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The easiest way to contact us is by using the contact form below, but if you’d prefer please feel free to call us on 0345 230 0535.
What to do if you have a complaint?
We hope that you will be satisfied with the service that we provide. If you wish to register a complaint, please contact us via any of the following methods:
In Writing: The Customer Resolution Team, PRIMIS Mortgage Network, 3700 Parkside, Birmingham Business Park, Solihull. West Midlands. B37 7YT.
By Telephone: 0121 767 1139
By Email: complaints.solihull@primis.co.uk
We will aim to deal with your complaint quickly and impartially. You can see our full complaints procedures via our website www.primis.co.uk and following the links for Customer Complaints from the home page. If we cannot resolve your complaint to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service.
Full details can be found on its website at www.financial-ombudsman.org.uk
The Financial Ombudsman Service do not have the power to make judgements in respect of Buy-to-Let mortgages where the mortgage was taken out predominantly for investment or business purposes. This includes most Buy-to-Let Mortgages. Our final response to any complaint will tell you whether you have the right to refer it to the Financial Ombudsman Service.
Registered office address: 400 Harrow Road, Paddington, London, W9 2HU
Registered in England and Wales under reference 5268255
Axiom, a trading style of AU Ltd is an appointed representative of TenetLime Ltd, which is authorised and regulated by the Financial Conduct Authority.
TenetLime Ltd is entered on the Financial Services Register (https://register.fca.org.uk/s/) under reference 311266.
The guidance and/or information contained in this website is subject to UK regulatory regime and is therefore restricted to consumers based in the UK.
